Refund Policy

1.1  The Fengs Studio platform at https://www.fengstudio.app is operated by FENGS BİLİŞİM YAZILIM SANAYİ VE TİCARET LTD. ŞTİ., Çınarlı Mah. 1572 Sk. No: 33, Konak, İzmir, Türkiye (Trade Registry No. 271857; Karşıyaka V.D. — 3852170856) ("Fengs", "we", "us").

1.2  Payments are processed by Dodo Payments, Inc. ("Dodo Payments") as merchant of record and authorised reseller. Where a refund is approved under this Policy, it is executed by Dodo Payments and returned to the original payment method. We are unable to remit refunds by any other means.

1.3  This Policy applies to subscription Plans and to one-time Credit packages ("top-ups") purchased through the Service.

2.1  The Service supplies digital content and digital services on a prepaid, Credit-based model. Credits are units of account consumed when you generate images or videos using our tools. Credits are not electronic money, carry no cash value, do not bear interest, and are not exchangeable, transferable or redeemable for cash.

2.2  Because generation is performed on demand, the computational cost of an Output is incurred by us irrevocably at the moment of generation. This is the basis on which the distinctions in Clauses 4 and 5 below are drawn.

3.1  If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction conferring an equivalent statutory right, you ordinarily have a period of fourteen (14) days from the date of purchase in which to withdraw from a contract for digital content or digital services without giving any reason.

3.2  Consent to immediate performance. At checkout you are asked to request that performance of the contract begins immediately, so that your Credits are available for use at once, and to acknowledge that by doing so you will lose your statutory right of withdrawal once performance has begun. Where you have given that consent and have consumed one or more Credits, the statutory right of withdrawal is extinguished to the extent of the Credits consumed.

3.3  Where you have not consumed any Credits from the purchase in question, the statutory right of withdrawal remains available to you and is reflected in Clause 4.1 below.

3.4  Nothing in this Policy limits or excludes any mandatory right you have under the consumer-protection law of your country of habitual residence, including under Turkish Law No. 6502 on Consumer Protection where applicable.

4.1  Wholly unused purchases. If you have not consumed any Credits from a given purchase, you may request a full refund of that purchase within fourteen (14) days of the purchase date. Refunds under this Clause are granted as of right and without requiring a reason.

4.2  Failed generations. Where a generation fails for reasons attributable to the Service, the Credits allocated to that generation are automatically returned to your Credit balance. No application is required, and you are charged only for completed work.

4.3  Duplicate or erroneous charges. Duplicate charges, charges made after a valid cancellation, and charges resulting from a demonstrable billing error are refunded in full upon verification.

4.4  Service unavailability. Where the Service is materially unavailable for a continuous period attributable to us and we are unable to remedy it within a reasonable time, we will, at your election, extend your Subscription Period or refund the affected portion of the fee on a pro-rata basis.

4.5  Partially used Credit packages. Requests concerning packages from which some but not all Credits have been consumed are assessed on a case-by-case basis. Where a refund is granted, it is calculated by reference to the unconsumed portion only.

5.1  Subject always to Clause 3.4, refunds are not available in the following circumstances:

• Consumed Credits. Credits that have been spent on generations are non-refundable, as the computational cost of producing the Output is incurred immediately and irreversibly.
• Expired Credits. Credits that have expired at the end of a Subscription Period in accordance with Clause 6 are non-refundable and cannot be reinstated.
• Dissatisfaction with Output quality. Generative systems produce probabilistic results. Dissatisfaction with the aesthetic quality, style or subject matter of a successfully generated Output is not, of itself, a ground for refund. We will, however, work with you on prompt and settings guidance.
• Mid-cycle cancellation. No pro-rata refund is given for the unused remainder of a Subscription Period following cancellation by you, except where required by applicable law.
• Termination for breach. No refund is given where your Account has been suspended or terminated for material breach of the Terms of Service, including breach of the Acceptable Use provisions.
• Non-use. Failure to use the Service during a Subscription Period for which you have been charged is not, of itself, a ground for refund.

6.1  A fresh allocation of Credits is granted at the start of each new Subscription Period upon successful renewal.

6.2  It is your responsibility to monitor your Credit balance and to use it within the applicable Subscription Period. Your current balance and the date on which it expires are displayed within your Account at all times.

6.3  Where one-time top-up Credits are purchased in addition to a Plan, the validity period applicable to those Credits is stated at the point of purchase.

7.1  You may cancel your subscription Plan at any time through your Account settings or by contacting hello@fengs.ai. No reason is required and no cancellation fee applies.

7.2  Effect of cancellation. Cancellation takes effect at the end of the Subscription Period then in progress. It operates prospectively only: it prevents the next Subscription Period from commencing and prevents any further charge. It does not terminate, shorten or give rise to a refund of the Subscription Period already paid for.

7.3  Access during the remainder of the period. Following cancellation you retain full access to the Service and may continue to consume the Credits granted for the current Subscription Period until the renewal date on which that period would otherwise have ended. On that date, access to paid functions ceases and any unconsumed Credits expire in accordance with Clause 6.

7.4  Cancellation of a Plan does not, of itself, delete your Account or your stored assets. Account deletion is dealt with in our Privacy Policy.

8.1  Refund requests should be sent by email to hello@fengs.ai with the subject line "Refund request", and should include: the email address registered on your Account; the Dodo Payments order or transaction reference for the purchase concerned; the date of purchase; and a brief statement of the grounds on which the refund is sought.

8.2  We acknowledge refund requests within one (1) business day and communicate a decision within five (5) business days of receiving all information reasonably required to assess the request.

8.3  Where a refund is approved, Dodo Payments processes it to the original payment method. The funds typically appear within five (5) to ten (10) business days, depending on your payment provider. We have no control over that settlement period.

8.4  Refunds are issued in the currency of the original transaction. Where your payment provider applies currency conversion, the amount you receive may differ from the amount originally charged as a result of exchange-rate movement. We are not responsible for any such difference or for any fee levied by your payment provider.

9.1  If you believe a charge is incorrect, we ask that you contact us at hello@fengs.ai before initiating a chargeback with your bank or card issuer. Most issues are resolved considerably faster by direct contact.

9.2  Where a chargeback is initiated, we reserve the right to suspend the Account concerned and to forfeit any remaining Credit balance pending resolution of the dispute with Dodo Payments and the card issuer.

10.1  We may amend this Policy from time to time. The version in force at the date of your purchase governs that purchase. Material amendments are notified in accordance with the Terms of Service.